World Economic Forum


How better customer service can help the world’s poor out of energy poverty

A useful product can get someone’s attention, but customer service is the cornerstone of establishing trust. A lot of companies that serve customers in poor countries have innovative, affordable products that never make it off the shelf. If the need is there, and the market exists why are sales lacking? Too often it’s because these… read more


Envirofit CEO Ron Bills in World Economic Forum – “Poor people don’t need your charity – they need you to listen”

Regardless of how much money you have, people don’t like being patronized. Eight years into running a social enterprise, I have seen first-hand the good that business can do in alleviating global problems. It was only after meeting our customers first-hand to listen to their needs and design a cookstove that fit their lifestyle that… read more